Who is HINT MAVEN?

HINT MAVEN is a men’s online luxury fashion retailer offering the fashion aware customer, international cutting edge brands. The website features designer suiting, clothing, shoes and accessories for men.

Our talented buying team travels each season to the world’s fashion capitals to hand-pick the merchandise that reflects our philosophy of sophisticated and timeless style. Our goal is to meet the demands of the fashion savvy customer by innovative thinking, distinctive approach and variety of brands.

HINT MAVEN is a point of reference for a shopping experience distinguished on elegant high-end menswear. Today, the fashion consumer has revolutionized and focuses on investment pieces and wardrobe staples. Hint Maven; a lifestyle website that ventures to highlight the individuality of each customer through unique, quality and exclusive international brands.

How do I know my size?

Please refer to the size chart provided by hintmaven on each product's page.

Where do you ship and what is the cost?

We ship all across Canada. All orders $300 or more are free for Standard Shipping.

Standard Shipping: $9.95

1-3 days (business days) Quebec & Ontario

3-5 days (business days) all other provinces

Express Saver: $14.95

Next day shipping for all provinces within Canada.

Please note: Your order will be processed within 24-48 hours (regular business days). Once order is processed your items will be shipped. Next day shipping will only be applied once order is processed.

Please feel free to contact us at help@hintmaven.ca if you have any questions regarding our shipping policies.

Is it safe to shop with HINT MAVEN?

HINT MAVEN ensures safety of your personal information. We choose MONERIS because they offer a high level of security and is PCI compliant. We have worked with them for years in our stores and they have always met their reputable standards.

Who do you ship with?

We ship with UPS, one of the largest shipment and logistics companies in the world. For more information regarding shipping policies please see here

What types of payments are accepted?

Visa, Mastercard, American Express and PayPal are accepted.

Can I track my order?

Yes, we ship with UPS Canada. Once your order is processed we will send you an email with a tracking number. Once you receive your tracking number, you can go to www.ups.ca and track your HINT MAVEN order! 

What is your return policy?

You have 10 days for refunds or exchanges. Any damaged or worn clothing will not be accepted for refund or exchange. No return or exchange will be accepted without the correct RA#. In order to receive a return authorization number, please contact our customer service with the order number and the item(s) that you would like to return or exchange.

Is there a customer service number I could call?

Yes you can reach our customer service at +1 844 686 2836 (+1 8 HINT MAVEN), Monday-Friday 9am - 5pm. During the weekend, please send us an email at help@hintmaven.ca. Our HINT MAVEN representative will be more than happy to assist you.

What are the social media platforms?

Facebook, Instagram and Twitter

Will the website work on my tablet or mobile phone?

Yes, our website is compatible with tablets and mobile devices.

Where can I find your privacy policy?

You can find our privacy policy here.

Can I purchase gift card?

Yes, you can purchase gift cards here.

Do you take orders over the phone?

You can call the customer service number for assistance on placing an order online. We cannot take credit card numbers over the phone. Although, we will assist you step by step until the order is fully completed and confirmed. 

Do you match prices if an item goes on sale after my purchase?

According to common practice in the retail industry and under the law of consumer protection, HINT MAVEN does not reimburse the difference between an item paid at regular price and its sale price.

What is pre-order?
Pre-order is an order placed for products that soon will be available. Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates.

Why pre-order?
In general, products under pre-order will be the most popular ones on the market. Demand for them usually exceeds supply at the first beginning. Pre-order way ensures you get the product almost the same time we do. 

Availability of pre-order items?

Estimated time of arrival is not always secured when it comes to pre-order items. We want you to feel confident that you will receive your Pre Order items within a reasonable timeframe. Each Pre Order item has an estimated shipping date but we cannot guarantee these dates and they are subject to change from the vendor without notice. We have no control over vendor production schedules/inventory but if it does happen, rest assured that we will stay in constant contact with them to keep you informed along the way.

We will always attempt to fill each and every order, but in some cases for reasons beyond our control delays or cancellations may be necessary. We reserve the right to cancel any orders for any reason at any time. If we need to cancel an order we will email the customer, but are under no obligation to obtain permission or acknowledgement, prior to cancellation.

**All pre-orders are shipped on first come - first served basis.

Charges:

You will be charged for the full amount upon placing your order. If for some reason we cannot fill your order due to an inventory or manufacturing error, we will cancel your order and refund you. Thank you for understanding.

Modifications, cancellations and refunds:

If you decide to change size/color or to cancel your pre-order, please contact us at help@hintmaven.ca, we will do our best to help.

Be sure to include your order number. Also any advice /thought is greatly appreciated.

Please do not combine in-stock and pre-ordered items:

If you combine in-stock and pre-ordered items, please be aware that we won't be able to ship until both items are available. Best thing to do is place two separate orders.